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Interruption Management

Tuesday, June 30, 2015

Interruptions in Health Care! - Interruption Management

In an article titled Sidetracks on the Safety Express, Matthew Grissinger, RPh, FASCP convincingly makes the case for doing one thing at a time and avoiding multi-tasking if at all possible.

Three Excerpts:

 "...the risk of any medication error increases 12.7% with each interruption, and the risk of a harmful medication error is doubled when nurses are interrupted four times during a single drug administration and tripled when they’re interrupted six times. Thus, distractions and interruptions have major consequences in health care."

"Distractions and interruptions include anything that draws away, disturbs, or diverts attention from the task at hand, forcing attention on a new task at least temporarily. Attending to the new task increases the risk of an error with one or both of the tasks because the stress of the distraction or interruption causes cognitive fatigue, which leads to omissions, mental slips or lapses, and mistakes."

"New staff members are particularly vulnerable to distractions and interruptions because interrupting a new task to do a second task affects how the brain processes and stores the information, thereby compromising the ability to recall the new task correctly at a later date."

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Jeff Davidson - Expert at Managing Interruption Overload

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Jeff Davidson: Bio

Managing Interruption Overload

Is the constant crushing burden of information and communication overload dragging you down, pulling you off course, and impeding your effectiveness? By the end of your workday, do you feel overworked, overwhelmed, stressed, and exhausted? Would you like to be more focused, productive, and competitive, while remaining balanced and in control?

If you're continually facing too many interruptions and too many demands, you need Breathing Space.


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